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If I could give this review no stars I definitely would...based on the service provided. I have been an EOC customer for 10+ years.

This was our first time at this location because it's right down the street from where we live. It was the Most HORRIBLE Customer Service experience I have ever received from ANY Express Oil Change! The "Manager", Danny Hays, was EXTREMELY RUDE to my husband and I when we were simply inquiring about an error that was made on their part! The "manager" obviously has no idea how to talk to or treat a customer.

One of his employees said that it wasn't the first encounter he has had like this! He definitely should not be a "manager" and furthermore working in a customer service based environment! You can tell that he has all of the servicemen scared to even look at him in the eyes! It's sad and we will be filing a formal complaint and NEVER going back!

There is another location down the street if you need service in TRUSSVILLE...do not go here!! The same day Danny obviously solicited his friends and family to create accounts and made sure to give them five stars and include his name in each review after I submitted mine. This place is a fraud! ( Hence, the review on Google reviews made by their own District Manager, Chris Hollingsworth) Ironically, in the span of 4 years this location has had a total of 21 google reviews!

And 1/3 of those made after my review in one day!!! You calculate the fraudulent activity going on here and if any of these "five star" reviews are even real or made up by employees of EOC, family and friends... Even more reason to go someplace else! The problem was never addressed nor resolved..

and prospective customers who value their cars, money and time and the level of respect and service that should be received when giving any of the above needs to know how we were treated before they decide to get their cars serviced here. Review for Express Oil Change & Tire 425 Main Street Trussville, AL 35173

Reason of review: Poor customer service.

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Guest

Danny Hays is one of the worst people I have encountered. He does not like to be questioned and he has a very aggressive temper. I will not visit an Express Oil location ever again.

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